Except for weekends, packages ship from our warehouse within 24 hours!
Shipments in the Greater GTA usually take 1-3 business days to arrive.
Canada-wide packages usually take-3-8 business days to arrive.
Shipments across the USA take 5-12 business days. (Usually on the quicker side).
We all periodically experience delays with the Postal Service and cannot guarantee delivery within the usual time frame. Unless notified otherwise, your order will leave our facility in a timely manner - usually the next business day, but we cannot guarantee a specific delivery dates.
For orders required by a certain date, your best option is to contact us for a price on expedited or priority service.
Many products may be out of stock for an extended amount of time due to climate or political issues. If there's an item you're seeking, we're happy to put you on a waiting list.
United States shipping:
We ship all our USA orders with Canada Post "Small Packet Tracked" service. All North American customers will receive a tracking number with the notification that their package has shipped.
Orders must be placed before 8 am EST for same-day shipping. Otherwise, orders are shipped within 24 hours.
If you live in a non-secure area or apartment building, please consider shipping to your place of business or a friend/relative that would be available to accept your package. We want to ensure that your order arrives to you safely! Apothecary's Garden is not liable for stolen, mis-delivered or undelivered packages.
It is the customer's responsibility to ensure we receive the correct shipping address. We cannot take responsibility for shipping to incorrect addresses and unless the package is returned to us we cannot offer a refund or reship.
Shipments to countries outside North America do NOT INCUDE TRACKING. Please contact us for a quote on tracking your package and we will find you the best price.
Please be advised that all international orders may be subject to customs fees or duties upon arrival in your country. You are responsible for those fees issued by your government. We cannot alter customs documentation to a lower price or change the products.
International orders may not have updated tracking information once they leave Canada. While we may be able to assist you in finding a missing package, we are not liable for non-delivery or missing packages.
We do not ship to the following countries: North Korea and Russia.
On packages returned to us for any reason (non-delivery, failure to pickup package, customs non-payment, etc...) only the merchandise value will be refunded. There are no refunds issued for shipping on international orders.
Return and Refund Policy
Returns may be made within 14 days of the date of delivery for a complete refund of the purchase price less the cost of shipping. Products must be returned unopened and/or unused for a refund. The customer is responsible for any degradation to the quality, quantity and value of returned items. A refund in the form of store credit will be issued as soon as the items are received and evaluated, Usually within one business day of receiving them here.
If you live in Canada: We will send you a return shipping label (the cost of the label will be deducted from your refund). Store credit will be issued to you via email once we receive the returned merchandise.
• Shipping costs are NON-REFUNDABLE • All sale items are FINAL SALE
If you live outside Canada:
You will be issued your refund in the form of store credit when we receive the items via whichever shipping carrier you prefer. We are unable to provide return shipping labels if you live outside of Canada at this time.
Returns address: Apothecary's Garden
245 Emerald Street North
Hamilton ON L8L5L1
International Duties&Customs Fees
ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE THE SOLE RESPONSIBILITY OF THE CUSTOMER. CUSTOMS AUTHORITIES REQUIRE THAT WE STATE THE VALUE OF THE ORDER DIRECTLY ON YOUR PACKAGE. IT IS AT THE SOLE DISCRETION OF CUSTOMS AGENTS TO RELEASE YOUR PACKAGE. If you refuse your shipment or are unable to retrieve your package, you are responsible for the original shipping charges, any import fees, duties or taxes that are incurred, and the cost of returning the package to Apothecary's Garden. The amount will be deducted from your refund. In the instance that the return fee exceeds the amount of your order, the package will be abandoned and you will not be refunded.
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